Payment confirmed but not received

Cuckoo ,

I know what you’re going to say go to them directly.

But I might need you.

My withdrawal of $765 from Rocketplay on July 15th still hasn’t been paid, even though it was validated on July 15th… I’m told to come back tomorrow, the 25th, with the statement, but I won’t get it until August 1st…

This is the first time this has happened to me there, I’m disgusted, I love this casino but this is definitely a turn-off!

Should I still send them a message tomorrow?

Or will they tell me to come back and see them when I have the document?

Isn’t it dangerous to send these bank statements like that?

Sorry for the long questions.:woman_facepalming: